Refund policy

Return Policy

We really want our customers to be happy with their purchase. But things may not always go as planned. If you are not satisfied with your order, simply contact us at contact@dabolly.com and we will try to make things right for you.

Please note our return policy lasts 30 days, meaning any request for a return or a refund must be placed within 30 days of the date of delivery or the latest estimated date of arrival. We have no obligation to consider requests placed outside of these timeframes.

 Cancel an order within 6 hours from the time of purchase
You can cancel an order within 6 hours from the time of purchase. Find the order number in your order history and send us an email to cancel your order (Note: please use the email when you placed the order and make sure to include your order number in the email subject line). We will cancel the order for you and issue the refund once we receive your request. Please allow 48 hours for us to respond to your requests.

After the 6-hour cancellation period has passed, we will not consider refund requests unless the latest estimated arrival date has passed or the item has arrived and it is incorrect or damaged.

 Not what you ordered
If you receive an item that is not reasonably consistent with the item listing, or not the size or colour you ordered, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two - and you may be required to return the item.

 Item damaged
If you receive an item that is damaged, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two - and you may be required to return the item.

 Item never arrived
If the item you ordered never arrived, you are eligible for a refund.

Return the item
In certain cases when you are required to return the item, your item must be unused and in the same condition that you received it to be eligible for a return. It must be returned in its original packaging and with a valid proof of purchase.

Any returned item that is not in its original condition, is damaged or missing parts for reasons not due to our error will only be granted partial refunds.

You will be responsible for paying for your own shipping costs for returning your item. We do not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.

Non-returnable items
Due to health and hygiene reasons, unless the item is damaged, we cannot offer a refund on pierced jewellery items.

Return of funds
After we approve a cancellation or refund and (in certain cases) confirms the return of the item, we will return or credit the amount of purchase to your original payment method. Please allow 5 working days for a refund to be processed.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

Others
We reserve the right to refuse any refund and limit purchase activity in the services if we in good faith suspect abuse of this policy or violations of the Terms of Service. We will also update this policy when necessary.